Effective date: October 5, 2026
Our help-first promise
If your planner won't open or isn't working the way the product page and setup guide describe, email us within 30 days of purchase. We'll help you get it working, and if we can't fix the problem, we'll give you a full refund.
Why digital downloads are usually final
Our planners are digital files you can download and keep the moment you pay, so they can't be "returned". For that reason we don't offer refunds for change-of-mind purchases, or if you decide you no longer need the planner.
When you will get a refund
Within 30 days of purchase we will refund you in full if:
- the file is faulty or doesn't work as described, and we can't fix it for you;
- you didn't receive your download and we can't deliver it to you;
- you were charged twice or accidentally bought the same product twice.
Please check the requirements on the product page before buying. For example, Apple Numbers isn't supported. If you're unsure whether a planner will work for you, email us before you buy and we'll happily answer.
How to request help or a refund
- Email hello@example.com with your order number and the email you used at checkout.
- Tell us what's happening and which app and device you're using. A screenshot helps.
- We'll reply within 2 business days, usually with a fix. If a refund is due, we'll process it to your original payment method. Your bank or card issuer may take 5–10 business days to show it.
Bought on Etsy?
Orders placed through our Etsy shop are handled through Etsy. Please message us on Etsy and we'll help in the same way.